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<helpdocument version="1.0">
<meta>
<topic id="textsharedguideerror_reportxml" indexer="include" status="PUBLISH">
<title id="tit" xml-lang="en-US">Error Report Tool</title>
<filename>/text/shared/guide/error_report.xhp</filename>
</topic>
<history>
<created date="2003-10-31T00:00:00">Sun Microsystems, Inc.</created>
<lastedited date="2007-01-09T13:54:29">converted from old format - fpe</lastedited>
</history>
</meta>
<body>
<bookmark xml-lang="en-US" branch="index" id="bm_id3150616"><bookmark_value>Error Report Tool</bookmark_value>
<bookmark_value>reports;error reports</bookmark_value>
<bookmark_value>crash reports</bookmark_value>
<bookmark_value>activating;Error Report Tool</bookmark_value>
</bookmark><comment>MW changed "reporting..." to "reports;"</comment>
<paragraph role="heading" id="hd_id3150616" xml-lang="en-US" level="1" l10n="U" oldref="17"><variable id="error_report"><link href="text/shared/guide/error_report.xhp" name="Error Report Tool">Error Report Tool</link>
</variable></paragraph>
<paragraph role="paragraph" id="par_id3153345" xml-lang="en-US" l10n="U" oldref="1">The Error Report Tool starts automatically when a program crash occurs. If the program enters into an endless loop, so that it does not respond to mouse-clicks or keypresses, you can also start the Error Report Tool manually.</paragraph>
<paragraph role="paragraph" id="par_id3147088" xml-lang="en-US" l10n="U" oldref="2">The Error Report Tool gathers all necessary information that can help the program developers to improve the code, so that in later versions this error can possibly be avoided. Please help us to improve the software and send the generated error report.</paragraph>
<paragraph role="paragraph" id="par_id3153681" xml-lang="en-US" l10n="U" oldref="3">Sun Microsystems is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any personally identifiable information you share with us. See the statement at http://www.sun.com/privacy/ on your online data privacy at Sun Microsystems.</paragraph>
<paragraph role="heading" id="hd_id3148538" xml-lang="en-US" level="2" l10n="U" oldref="4">Starting the Error Report Tool</paragraph>
<paragraph role="paragraph" id="par_id3149811" xml-lang="en-US" l10n="U" oldref="5">With most program crashes the Error Report Tool will start automatically. However, if the program seems to be stuck and the tool does not start automatically, you can start the tool manually:</paragraph>
<list type="unordered">
<listitem>
<paragraph role="listitem" id="par_id3166460" xml-lang="en-US" l10n="U" oldref="6">Go to the {office_install_path}<switchinline select="sys"><caseinline select="WIN">\
</caseinline><defaultinline>/</defaultinline></switchinline>program folder and start the crashrep<switchinline select="sys"><caseinline select="WIN">.exe
</caseinline></switchinline> file.</paragraph>
</listitem>
</list>
<paragraph role="heading" id="hd_id3154046" xml-lang="en-US" level="2" l10n="U" oldref="7">Completing the Report</paragraph>
<paragraph role="paragraph" id="par_id3147335" xml-lang="en-US" l10n="U" oldref="8">On the main Error Report Tool dialog, you can enter some additional information that may help the developers to localize the error. For example, if the error only appears after a change in your hardware or software environment, or if you clicked on a button, please include that information.</paragraph>
<paragraph role="heading" id="hd_id3159399" xml-lang="en-US" level="2" l10n="U" oldref="9">Sending the Error Report</paragraph>
<paragraph role="paragraph" id="par_id3150504" xml-lang="en-US" l10n="U" oldref="10">The Error Report Tool uses the HTTP PUT / SOAP protocol to send the report data. You may optionally enter some descriptive text that will help us to identify the context of the program crash. Then click the <emph>Send</emph> button.</paragraph>
<paragraph role="warning" id="par_id3149670" xml-lang="en-US" l10n="U" oldref="11">You will not get an answer to your error report. If you need support, please visit the <link href="text/shared/main0108.xhp">support forum</link> on the Internet.</paragraph>
<paragraph role="paragraph" id="par_id3153526" xml-lang="en-US" l10n="U" oldref="12">You may choose to respond to questions that the developers may have about the reported error. Mark the check box if you allow to be contacted by e-mail, should additional information be required. By default this box is not marked, so you will not get any e-mail.</paragraph>
<paragraph role="heading" id="hd_id3150792" xml-lang="en-US" level="2" l10n="U" oldref="13">What Data is Sent?</paragraph>
<paragraph role="paragraph" id="par_id3154366" xml-lang="en-US" l10n="U" oldref="14">The error report consists of several files. The main file contains information about the error type, operating system name and version, memory usage, and the description that you entered. You can click the <emph>Show Report</emph> button on the main dialog of the Error Report Tool to view what will get sent in the main file.</paragraph>
<paragraph role="paragraph" id="par_id3151177" xml-lang="en-US" l10n="U" oldref="15">In addition, relevant memory contents and stack traces are gathered by some system standard tools ("dbhhelp.dll" on Windows systems, "pstack" on UNIX systems). This information will be sent also.</paragraph>
</body>
</helpdocument>
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